A third of the Swiss population plans to leave their cash register in 2026

Since 2009. For example, the online comparison bonus.ch allows the Swiss population annually to give their opinion on the theme of health insurance. Moreover, In May 2025. Therefore, more than 4,500 people responded to the satisfaction survey and who evaluated their insurer on the following points: increase in premiums, clarity of information transmitted, processing of services and customer service. Similarly, The responses were converted into a note between 1 and 6, 6 being the best note. Meanwhile,

Between 2023 and 2025: 53% of cumulative cashier changes

In 2023, while the premiums-maladie had climbed an average of 6.6%, 19% of the Swiss population had turned to a new service provider. Therefore, Last year, faced with a historic increase of 8.7%, the number of people who changed cash-Maladie third swiss population plans leave was 17%. Nevertheless, For 2025. Meanwhile, it is also 17% of the insured people who turned their backs on their insurance in response to the increase of 6.0%. Similarly,

In Italian Switzerland. Consequently, more than one in five has left their cash register

In the past two years, Ticino has been the canton most affected by the increase in premiums-maladie with an average increase of 10.5%. Meanwhile, It is therefore not a surprise to note that the highest rate of change is recorded in Italian Switzerland (21%). For example, while it reaches 17% in German -speaking Switzerland and French -speaking Switzerland. Therefore,

One in three people ready to change cash-Maladie for 2026

Last May. For example, when the estimated increase in premiums-maladie was between 4% and 6%, almost a third of the respondents at the bonus.ch survey anticipated a termination and a change of service provider for the year 2026. Similarly,

Two third swiss population plans leave thirds of the Swiss Italian (ne) plan to leave their cash register in 2026

There is a strong regional. Moreover, disparity with the intention of changing cash registers. Italian Switzerland appears to be a region breaking with the current system. with a record number of 66% insured who are intention to opt for a new service provider. German -speaking Switzerland displays the highest inertia in the face of change. with more than 8 out of 10 people who do not plan to terminate their insurance. Finally, 32% of the Romands are planning to turn to another health service provider for the year 2026.

30% of the Swiss population is ready to give up the health insurance obligation

Last year, Bonus.ch surveyed the Swiss people on the idea of a unique box-maladie by canton. In a context of strong increases in premiums-maladie, 76% of respondents had responded favorable. In 2025. the online comparison third swiss population plans leave portal was interested in another means of reforming the current health system, since it was a question of whether people would be ready to give up the obligation to have health insurance (free choice to secure or not). Result: nearly a third of the surveyed responded in the affirmative.

Almost one in two Italophone It is questioning the legitimacy of the cash regulation

Italian Switzerland is clearly distinguished: almost. half (46%) of its inhabitants would be ready to call into question the very principle of compulsory health insurance. French -speaking Switzerland (27%). German -speaking Switzerland (29%) show stronger membership in the current system, with less than a third of the respondents in favor of abandonment.

Reduce bonuses-maladie: the Swiss population relies on the return of the general practitioner

Questioned by the bonus.ch comparator. the Swiss insureds were invited to choose the only measure they would accept to lower their health insurance bonus. third swiss population plans leave Result: more than a third (36%) acclaim the family doctor’s model as the first gateway to the care system. relegating the direct use of specialists in the background.

Behind this solution deemed pragmatic. only 11% would accept the increase in the deductible, 10% would consider a priority consultation with an authorized pharmacist, 9% would turn to the closure of certain hospitals, 6% agree to reduce services and 4% would favor an increase in the share. Standing fact: almost a quarter of the insured (23%) refuse any reduction measure.

Almost half of the Swiss population is not satisfied with the current minimum franchise

The National Council recently validated the. increase in the minimum deductible for adults with regard to basic health insurance. The opportunity for bonus.ch to question the insured on the amount of the minimum deductible deemed ideal.

First observation: 51% of surveyers agree with the current CHF 300 franchise .-, third swiss population plans leave while 35% would be favorable to a higher deductible and only 14% would prefer a lower deductible.

More than one in five Italianophone would accommodate a deductible less than CHF 300.-

45% of the Italian Swiss are satisfied with the current minimum franchise, against 51% and 52% in German -speaking Switzerland and 52% respectively. On the Italian-speaking side, 22% would see a good eye a franchise below CHF 300.-, against 16% among Francophones and 10% among German-speaking.

The German Swiss (e) are most an increase in the minimum deductible, at 38%, against 32% for other linguistic regions.

Satisfaction – Global note 2025

Despite the increase in bonuses, satisfaction remains there: the insured assigned an average note of 5.09 out of 6 at their cash register, a score in very slight increase compared to the previous year (+0.01 point).

Regional satisfaction – Global appreciation

The German Swiss are the most satisfied with their health third swiss population plans leave insurance: in 2025. 81% of them give a “good” or “very well” assessment. A figure consistent with their low intention to change cash for 2026. The Romands follow with 72%, while the more critical Italian Swiss, only grant this positive mention at 46%.

What are the best rated boxes in 2025?

With a general note of 5.3 out of 6 (mention “good”), the Caisses-Maladie Helsana, Swica and Visana are distinguished in 2025 as the most popular providers.

Agrisano, Atupri, Concordia, CSS, Oekk, Sanitas and Sympany hoist themselves just behind the top trio with the overall note of 5.2, mention “Good”. KPT completes the 2025 podium with a general average of 5.1, mention “Good”.

Access to the Caisses Maladie satisfaction survey

Access to the satisfaction notes of the Caisses-Maladie

Access to the comparison of health insurance premiums