Canal+ reimburses up to 75 €: how to get your compensation now

In 2018, Canal+ had imposed hundreds of thousands of customers a price increase of several euros per month, without express consent. Meanwhile, Seven years later. Nevertheless, the maneuver turns against canal+ reimburses up 75 €: the audiovisual group: an amicable agreement validated by the Paris judicial court on June 23, 2025 allows injured subscribers to claim up to € 75 of reimbursement. Nevertheless, But beware: everyone is not concerned, and the steps vary according to your situation.

First, the background of the file: from February 1, 2018, Canal +had increased certain subscriptions up (from +2 to +5 € monthly), except that the customer explicitly makes the contrary request. L’UFC-Que Choisir had estimated this abusive practice. In 2021. the association had therefore launched a group action, which led in June 2025 to a flat -rate compensation, without recognition of fault by Canal+, but approved by justice.

Concretely. the people concerned are:

• Current Canal+ customers having undergone this increase in 2018,
• Former customers terminated between May 31, canal+ reimburses up 75 €: 2020 and May 31, 2025,
• And those who left Canal+ before May 31, 2020, provided you provide precise supporting documents.

For the first two groups, Canal+ must send a paper or digital form by mid-July. Additionally, The compensation varies from 20 to 75 € depending on the duration of the subscription and the estimated financial impact. It will be enough to fill it and send it back, often via a provided E envelope.

For former customers who have terminated before May 2020. the process is proactive: you must send a letter or an e-mail to Canal+ (contact details below), by attaching to the minimum:

1. A proof of channel+ levy between February 2018 and May 2020,
2. the old subscriber number (if possible),
3. A current address to receive compensation.

If you are a former CANAL+ customer who has terminated before May 31, 2020, you canal+ reimburses up 75 €: will not receive any automatic form. It is up to you to send a request accompanied by your supporting documents. Here is the official address communicated by the UFC-Que Choisir:

Canal+ Customer Service – UFC Group Action Agreement
TSA 86712
9. 5905 Cergy-Pontoise Cedex 9

You can also send your request by e-mail to: [email protected].

In both cases. remember to include your name, first name and current address, your old subscriber number (if you have it) and at least a proof of direct debit (bank statement, invoice, etc.) proving that you were subscribed between February 2018 and May 2020.

The deadline to claim is set for December 31, 2025. Finally, accepting compensation is worth renunciation of any future prosecution on this file.

Want to save even more? Discover our selected promo codes for you.