Deadlines, flight cancellations, compensation: canada: This article explores the topic in depth.
However,
Deadlines. Therefore, flight cancellations, compensation: canada:
From delays and cancellations to disputes in terms of compensation, the OTC is crumbling under complaints.
This text is a translation of an article by CTV News. Moreover,
“It will take them more than two years to deal with the only current backwards. Consequently, ” said Gabor Lukacs, founder of the body’s rights of passenger.
Since the creation of the OTC complaints settlement office in 2023, the number of complaints has been increasing.
Mr. For example, Lukacs indicated that the method used by the agency to treat complaints is complicated and. Similarly, in the end, does not satisfy customers.
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“In Canada. the system is as follows: the airline says:” It is not our fault, deadlines, flight cancellations, compensation: canada so we owe you nothing, “he said, adding that, from the point of view of the airline, it is easier and more profitable to refuse to pay and tell passengers to file a complaint with the OTC.
“The Canada Transport Office therefore has the power to inflict fines on airlines that do not respect the law. but it does not use this power.”
– Gabor Lukacs. founder of the organization rights of passengers
“The Canada Transport Office therefore has the power to inflict fines on airlines that do not comply with the law, but it does not use this power” – Gabor Lukacs, founder of the organization rights of passengers
The OTC said it proposed to charge nearly $ 800 to airlines for each admissible complaint, but some airlines do not see this proposal.
“Imposing the airlines of 790 dollars on the airlines for deadlines, flight cancellations, compensation: canada each complaint. including the vast majority of those for which we have properly applied legislation, would neither fair nor proportionate to solve the problem,” Air Canada wrote in a press release.
“Air Canada constantly cooperates with the OTC. has the principle of responding quickly to all the files transmitted by the organization and to meet the fixed response times.”
“The Punitive Proposal of the Transport Office of Canada reflects a disturbing gap between the Office. the realities of the Canadian Economy and Air Sector,” said Westjet.
“Imposing additional costs on Canadian travelers. in a sector already saturated by high taxes and government fees is very worrying, in particular in this period of financial accessibility crisis in Canada.”
Westjet adds that the organization’s priority should be to improve its administration. reduce waiting times.
The OTC said. however, that in 2024-2025, it closed deadlines, flight cancellations, compensation: canada more than 33,600 complaints, but did not specify how resolved had been resolved in favor of passengers.
Mr. Lukacs argued that he was pursuing the OTC in court due to the lack of transparency of the organization.
“Not only does it take more than two years, but they have a huge backlog,” he said. “They also try to muzzle passengers who have a business in front of them.”
In the meantime. he claims that if passengers have complaints to formulate against airlines, it is better to address a court of small claims.
CTV News contacted the Canadian Ministry of Transport to get comments, but did not receive an answer.
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Deadlines, flight cancellations, compensation: canada
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