Many reports have reached us this Tuesday via our orange button alert us. Residents of Jette, but also of Brussels and Forest who no longer had access to the fixed services of the Telenet supplier, the television, the Internet and the fixed telephony.
A message reporting this breakdown was also available on the Telenet mobile application. The latter explained that she had been underway since 9:37 am on Tuesday morning and that teams were solving the problem.
They managed to locate the origin of the breakdown at the end of the afternoon, according to the spokesperson of Telenet Stefan Coenjaerts. “This is a cut of an optical fiber cable near the Rogier avenue in Schaerbeek which has an impact on certain customers in Jette. »»
He explains that if the location of such a breakdown already takes time, his repair “is underway with teams on site, but it is a fairly complicated and meticulous work” which takes time. “It will probably not be resolved tonight but rather during the night, between midnight and 6:00 am.”
Telenet apologizes to the 5,000 affected customers.
