Should we wait for confirmation that his flight is canceled before finding a plan B?
This is preferable, because the carrier must comply with certain obligations as soon as he cancels a flight. For example, the company must find a replacement flight within 48 hours of the original one. And if you go from business class to a lower class, you will receive a refund that will cover the difference in the price from one ticket to another, says Air Canada. The air carrier can also offer you the reimbursement of the ticket price at the time of cancellation of the flight.
What if we can’t wait for this confirmation?
There are options. If you cancel your flight planned between August 15 and 18, it is possible to change the date of the initial flight for another, between August 21 and September 12. You can also request a refund if the option is included in the type of ticket you had chosen. If this is not the case, you can get a credit for your next trip to Air Canada, says the air carrier. Good to know: if you modify your route, but your flight is finally taking place, Air Canada will allow you to return to your initial flight at no cost – only on a recovery, and provided that there is room.
And abroad, awaiting a return flight?
The same rules apply. If you decide to wait for hoping that your return flight will not be canceled, it may be wise to already start to watch the offers of other carriers who would allow you to go home. In this way, you will be more agile in the case of a cancellation where you opt for the refund. If your flight is indeed canceled, you refuse the flight offered by Air Canada and buy a ticket that will cost more, the appeals will be limited to recover the price difference in the ticket.
What are the appeals if we decide to go home without waiting for the cancellation of the flight?
There are not many, says Jacob Charbonneau, president of the Late Vol company, specializing in the protection of consumer rights in the air transport industry. “If the flight is not canceled, it is your decision,” he says. Unless your original note is refundable.
How will passengers be notified if their flight is canceled?
By email or by text. If you haven’t received anything, there is a good chance that your flight is on the way as expected, but Air Canada recommends checking the condition of the flights on its site before going to the airport.
Are there any compensations provided for additional costs?
Yes, as in other cases of late international flight or cancellation, the Montreal Convention provides compensation for costs caused, for example for a hotel and meals. They must be claimed from the carrier. Jacob Charbonneau warns, however, that Canada may argue that work conflict situations are independent of his will. “People will have to fight a little for that,” he predicts. If you were in Europe, you are also entitled to compensation for flight delays. These can reach almost $ 1,000, depending on the delay. You can try to recover your money yourself from the airline or go through a company like Air Help, which is in fact a broker who does the recovery work for the passenger, by demanding costs.
Do credit card insurance offer compensation in this type of situation?
This is possible if you hold a card that has late flight insurance – and if you have bought your ticket with this card, says Milesopedia, a specialized site compared to the advantages of credit cards.
Are there any advantages if I reserved my trip with a recognized agent?
Yes. In addition to the procedures and support that the agent can provide, a compensation fund for customers of travel agents will compensate for losses related to the cancellation of a flight. “It is especially if we lose land portions [du voyage] Non -refundable, specifies Jacob Charbonneau. A cruise, for example. »»
