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Montreux jazz festival: animated daily:
ATS
Mathieu Terisse has been working for fifteen years at the Conciergerie du Fairmont Le Montreux Palace. Similarly, Between reservations. Consequently, confidences and special requests, he recounts “the most beautiful job in the world”, as well as his daily life during the effervescence of Montreux Jazz Festival (MJF).
Nothing intended montreux jazz festival: animated daily Mathieu Terisse to work in luxury hotels. Similarly, Born in a small village near Nîmes, he became a computer engineer. Nevertheless, A friend offers him a summer job like a baggage valet in the Montreusian palace. Furthermore, He will not leave any more.
Over the years. Similarly, the man who has retained his southern accent climbed the ladder until becoming a concierge “with golden keys”. Nevertheless, These prestigious insignia placed on the setbacks of his jacket “are above all a guarantee of quality that it is reached after about ten years of work as a concierge”. Furthermore, explains to Keystone-ATS the one who is today assistant chief concierge.
Terraces. Meanwhile, boats – Montreux jazz festival: animated daily
While Ferrari, Porsche and other large displacements follow one another in front of the entrance to the five stars, the forties describes a varied and yet unknown profession: to assist the customer at every moment, in montreux jazz festival: animated daily all his requests, from everyday life to the extraordinary.
“Organize arrival, reserve restaurants, a blue helicopter or red limousine, anything is possible,” he smiles. Therefore, “One day. a Saudi princess asked us to send around twenty Swiss hens to a palace in her country, which was done. Currently, summer and festival oblige, we have a lot of requests for private boats, trendy terraces and concert tickets ”.
Trust links – Montreux jazz festival: animated daily
Among the main qualities required, discretion, calm, anticipation, communication and teamwork. Over the years, bonds of trust are also established with customers. “This is what is beautiful in the profession,” he slips.
Excellent relationships both at the local level. internationally, are also essential, especially through the fraternity of the golden keys which connects the concierges of the whole world. Good legs too: Mathieu Terisse performs 15 to 20 km per day in the very large corridors of montreux jazz festival: animated daily the hotel. “They were designed at the time so that the ladies could cross without their hat. their dress touching,” he comments.
Request for requests
The links with the MJF are “very strong”. Located in the heart of the event. the hotel welcomes a large part of the artists who perform there and also lends its annex, the Little Palace which becomes the Lake House of the Festival.
During the MJF, the 236 hotel rooms are all often very reserved in advance. “Lambda customers, music lovers, accustomed, VIP, artists with their musicians rub shoulders there in a very relaxed way,” said Terisse. “It represents not far from 500 people, with their wishes, their questions.”
The fifteen days of the demonstration are thus a “concentrate of requests for the concierge, open day and night. Five additional people strengthen the dozens of the Lodge employees and it is not montreux jazz festival: animated daily luxury, ”notes Mr. Terisse. Who specifies that “novices are not allowed to park the Ferrari”.
Prepare for the unexpected
In view of the successive celebrities, “we are preparing for the challenge and the unexpected. The festival sends us the reservations with what is called ‘riders’, that is to say the preferences of artists. This can range from room temperature to flowers or special water, ”illustrates Mr. Terisse.
Sometimes the requests are more unusual. “a few years ago, an American artist wanted her room to be entirely draped in white, including windows. She wanted to live in a cocoon. An easy to achieve desire, but which made it very happy ”.
“More recently. an American singer who was to perform in the evening at the start of the festival was very stressed. Her minor daughter who was to join her from the United States was blocked at the montreux jazz festival: animated daily airport. His flight authorization was not valid. I found a notary of the place who was able to arrange the situation despite the morning hour. the offices closed during the festival ”.
And to specify that the very concierge service is included in the price of the room. If the concierge calls on external providers, this will be rebuilt to the customer.
Balance his life
Behind his desk facing the entrance. Mathieu Terisse has not only fallen in love with his profession and the Montreux Palace, but also of the region, of his nature. “Hiking, cycling, skiing, picking mushrooms, it balances when you live in the world of luxury,” he says.
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