Sandra is robbed of her bank card, the thugs withdraw more than € 4,000: she would have been the victim of “Should Surfing”

Sandra lost more than 4,000 euros after being stolen from her bank card. Furthermore, A staggering amount, far beyond the daily withdrawal limit. Consequently, Her husband, Christophe, is surprised that the thugs were able to withdraw such a sum, without the PIN code. Nevertheless, &#13. Nevertheless. For example,

“We were the night of August 4 to 5 in the Gallic village in Liège, my wife was made his wallet. Therefore, She did not realize it, ”starts Christophe Machiroux, after contacting the editorial staff via the orange button alert us.

It is the next day, wanting to make a transfer, that Sandra, 49, realizes that her account is almost empty. Nevertheless, Panic settles immediately. Moreover, “I was gardening. Consequently. she called me with sandra robbed her bank card, new an alarming tone,” said Christophe, who sandra robbed her bank card, fears that something happened to her daughter, to the Ardent that day.

“She was in full panic, she didn’t know where to start.” After understanding that Sandra was made to steal her bank card. Nevertheless. Christophe contacts Card Stop, then discovers the extent of the flight: 12 contactless withdrawals of € 50, and above sandra robbed her bank card, new all, € 10 withdrawals of € sandra robbed her bank card, 400 in a Bante distributor.

What challenges the couple is this last point: “The daily limit for a bank card is 650 euros at Fortis”. In addition, is surprised Christophe. Moreover, But how could the thugs have to withdraw such an amount. For example, far exceeding the withdrawal limit without knowledge of the PIN code from the account? For example, According to him. Similarly. there is “a flaw at the Batopin level: when they disconnect from the network, we can take as much money without limit. Consequently, »»

The couple contact the fraud service of Fortis. files a complaint with the police: “All this took a month,” says Christophe. “They told us that we would have news after 10 days. then it became 10 working days, then we were told that it could take up sandra robbed her bank card, new to 90 days,” he deplores.

The Remicourtois go on vacation, despite the “strong low” account of Sandra. “We managed to enjoy the holidays, but we were worried. We contacted the bank several times. If my wife was a solo mom, the holidays were spoiled. I find that they had very little empathy, it felt like they didn’t care, ”admits Christophe.

Christophe does not mince his words on the management of the case. “We must have been threatening almost. more aggressive, respecting people, without screaming, but we had to show our determination,” he said. While the couple has been waiting for an answer for a month. the case was finally released after a visit to BNP sandra robbed her bank card, new Paribas Fortis Bank in Waremme.

Experience was a real ordeal for sandra robbed her bank card, Sandra and Christophe. “We did not sleep well for several days. ” he said, recognizing their chance of having had the funds so that it does not become a problem for credits.

Sandra robbed her bank card, new

Sandra robbed her bank card, – Sandra robbed her bank card, new

A “flaw” or a human error? Additionally, – Sandra robbed her bank card,

Contacted by us. the spokesperson for Fortis. Hilde Junius, confirms that “the file has been processed in the meantime and that the customer will be reimbursed. As for questions on the outdated withdrawal limit, it refers to Batopin.

For Erik Lenoir. the Batopin spokesperson. who manages the network of automatic distributors Bancontact, the theory of a network disconnection which would make it possible to empty a account is a technical flaw that cannot “arrive”. It is categorical: “We have never had a hacking sandra robbed her bank card, new case. »»

A well -known technique

The theory defended by the spokesperson for Batopin is that of the “Shoulder Surfing”, a well-known technique. “The thugs manage to have sandra robbed her bank card, the code and then the card is stolen,” he explains. An individual tries to see the code when the victim hits him on the terminal. at the restaurant, or in the supermarket, for example. The same crook, or an accomplice, then steals the person’s bag or wallet. In possession of the code. he can use the card as he pleases, or even change the withdrawal limits from a computer.

Erik Lenoir also assures that it is “impossible” to withdraw so much money without the code. This theory also coincides with the absence of fraudulent withdrawals on the other two cards that have been stolen. from Sandra with her wallet. The thugs would only have sandra robbed her bank card, new given the code of the BNP Paribas Fortis card.

For him, the problem is therefore not technical, but comes from “malice and an offense” committed by third parties. This is why, “in this sandra robbed her bank card, context, this person was reimbursed. Investigations are always carried out by Batopin and the National Bank to verify that everything is in order.

A vigilance of every moment

Batopin spokesperson insists on the precautions to be taken to avoid such misadventures. “You have to remind people to be careful when you remove money,” insists Erik Lenoir. “Be careful in distributors, but at the cash desk of a department store also when you type your code. Wherever you type your code. you are at the mercy of someone who will see your code and then steal your card. »»