In addition,
Strike: air canada undertakes pay:
Air Canada finally undertakes to reimburse the replacement flights that its angry customers had. Furthermore, will have to book because of the strike of on -board agents.
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“Exceptionally. However, due to the important repercussions of the labor conflict, if you prefer to reserve another means of transport yourself, you may be eligible for the refund of a reasonable rate reserved with another carrier within five days of your initial departure date,” said the carrier on his website since Wednesday morning.
This “special policy” concerns the flights canceled due to the strike from August 15 until August 23.
Same cabin
To be eligible. Furthermore, customers must choose strike: air canada undertakes pay flights “in the same cabin” (economical class, business class) as that initially planned “or in a lower cabin”, specifies Air Canada.
“The point of origin and destination […] And customer names ”must be identical for both routes, it adds. In addition, You can modify the correspondence points, add or delete correspondence, provided you choose a continuous trip. Therefore, ”
It is also possible to obtain a refund “for other transport options used to get from your initial point of origin to your destination (coach. ferry, car, etc.)”, says Air Canada.
Photo Agence QMI, JOEL LEMAY
Since the end of last strike: air canada undertakes pay week, tens of thousands of people have not been able to travel as expected with Air Canada due to the strike. Several of them had to reserve flights from other airlines, sometimes at exorbitant prices.
Not hotels. meals
Air Canada does not intend to reimburse the costs of hotel or meals that affected customers had to hire, said Journal Christophe Hennebelle, vice-president of communications at Air Canada.
“It is not a policy on accommodation. food expenses, it is really a policy-which seemed to us to be the most urgent-on theft,” he said.
Christophe Hennebelle, Vice-President of strike: air canada undertakes pay Company Communications at Air Canada Photo Air Canada
Customers must ensure that I have confirmation that Air Canada cannot offer them a spare solution before reserving a ticket themselves with another airline, Hennebelle insisted.
“Shaken” confidence
To justify its “special policy”. Air Canada admitted that “the confidence of [ses] customers have been shaken ”in the past few days.
“We are working hard to return to her entirely,” said business operations manager Mark Nasr.
“We completely understand that people have looked for other solutions. then we understand that we have not always been able to offer them,” continued Christophe Hennebelle. So. if we failed to do that and the customer managed to find a flight, it seems normal to us that we cover him. ”
To request a refund, this form must be completed on the Air Canada website.
Strike: air canada undertakes pay
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