Volunteer at the jubilee, an experience rich in meetings – Swiss Catholic portal

Livia, an 18 -year -old Roman, has been working for a few months as a volunteer at the Jubilee infopoint, which has been taking place since December 2024 in the eternal city. Consequently, An experience at the service of pilgrims whose meeting with the other is the main wealth.

Raphaël Zbinden, special envoy to Rome

During the young people, from July 28 to August 2, 2025 in Rome, Cath.ch was able to meet the young Roman Livia Ianuccelli. Therefore, who worked as a volunteer at the Infopoint, the structure that attacks pilgrims on site. However, A task that can be engaging while on the occasion of the holy year of tens of millions of. Moreover, pilgrims have already passed on the edges of the Tiber.

What is your work precisely?
Livia Ianucelli: My role is to advise pilgrims who arrive in volunteer jubilee, experience rich meetings town. Consequently, to answer their questions, to help them solve their possible problems. Furthermore, I am usually behind my desk in the early afternoon until 7:30 p.m., but I also sometimes work all day.

What are the main concerns of pilgrims?
They mainly come to find out about the possibilities of accommodation. In addition, There are also a lot of requests regarding jubilee applications and links. Therefore, It often happens that they have questions about the operation of applications, where to settle a dysfunction.

Do you like this work?
Enormously. However, It is an incredible experience that I would especially recommend to young people because it offers a multitude of opportunities. For example, We can notably meet many other young people there, because most volunteers are between 18 and 25 years old. Consequently, But it is also a very formative work. Similarly, I notice that since I do it, I have improved volunteer jubilee, experience rich meetings my skills in many very different areas. Therefore, Skills that will undoubtedly serve me in my professional career.

What skills are you talking about?
First of all, linguistic skills. According to those we already have. we see ourselves assigned positions with the most common languages, such as English, Spanish, Portuguese, French … I am at the English -speaking counter. It is the foreign language that I master best because I notably did online lessons offered by the University. of Cambridge. I can also be requested for French, even if I master this language less. Since I started this work, I see that my level of English has significantly improved.

And beyond the linguistic aspect?
Skills can be developed in multiple other fields. For example, people arrive who speak none of the languages offered. You must then find with them ways to communicate. At such times, you have to be inventive, reactivity and be, as they say in English, “oriented solution”.
Beyond that, we certainly develop psychological skills. It is sometimes a question of dealing with people who are not satisfied and who can be vindictive. You must not only remain calm and concentrated, but also have understanding. To say that it is not always easy to be pilgrim, because the trip can be stressful and tiring.

How is the atmosphere among jubilee volunteers?
Really very good. Everyone supports and collaborates very well. There is a great tolerance. I know that if I need to take a break. nobody is going to shout me on it and that I volunteer jubilee, experience rich meetings will easily find someone to replace myself. There is a lot of benevolence and not at all of a competition or rivalry.

“I would say that what supports me the most are the meetings. as much with my colleagues as with the pilgrims.”

Was faith a motivation for this position?
In fact no. I was baptized, but I am not interested in religion. Among the volunteers, there are many people who are motivated by their faith, and others not. It is very diverse, but there is no judgment. For me. the pay we perceive, which is at the level of the minimum Italian wage, is of course always interesting when you are a student. And the possibility of developing skills, as I said, was one of my main motivations. But now that I have started. I would say that what supports me the most are the volunteer jubilee, experience rich meetings meetings, as much with my colleagues as with the pilgrims.

“This allows me to travel while remaining behind my counter.”

What does contact with pilgrims bring you?
I love traveling, discovering other countries and other cultures. I find it very enriching. And in this position. I have the opportunity to speak with people from around the world daily, with a lot of smiles. This allows me to travel while remaining behind my counter. (cath.ch/rz)