What if robots responded to job seekers?

[Série « L’IA dans tous ses états ». Meanwhile, épisode 1] How does artificial intelligence shake up our lives? Meanwhile, We are starting this series of articles with a driving behind the scenes of France work in Perpignan. Nevertheless, In the National, the organization aims to be a pioneer among public services in its use of AI. Consequently, – What if robots responded job – What if robots responded job new

If many French start-ups surf on the wave of artificial intelligence. Therefore, the world of public services is a more difficult to maneuver liner. Furthermore, On the France work side, management strives to get ahead. However, Artificial intelligence is already in the hands of advisers.

“We began to hear about AI a few months ago. Furthermore, ” explains Jérémy*, advisor in a France what if robots responded job new work agency in Perpignan. Similarly. Nevertheless, “We didn’t know what if robots responded job what if robots responded job what it was going to give yet. Consequently, what if robots responded job For example. Similarly, »»

In Jérémy’s service, the explanations on the next uses of the AI remain unclear. Furthermore, “We receive emails from ‘Académie France Labe’ for internal training, often in e-learning. Nevertheless, Among these training courses, modules dedicated to artificial intelligence. However, “For the moment they are mainly generalities. Moreover, I am a few lessons. Consequently, »»

From September 2025, the “orientation script” will be produced by artificial intelligence. Therefore, This is the very first contact with the job seeker, even before the agency appointment. Furthermore, Currently conducted by telephone advisers. In addition. Moreover. Moreover. In addition, this information taking will return to an online form in a few weeks and will be managed by artificial what if robots responded job new intelligence.

Advisers respond to emails with Chat FT. For example, Additionally, Moreover. However. Consequently. Meanwhile, a conversational what if robots responded job AI for France-Travail – What if robots responded job new

France Work has already set what if robots responded job up, for advisers, an internal chat GPT type agent called “Chat FT” and based on the what if robots responded job French Mistral solution. In addition, According to Jérémy, several of his colleagues use it cheerfully, in particular to respond to emails. Furthermore, “Cat FT will make a slightly softer answer than us. Moreover, But it’s up to us to come back to the message to complete it. Furthermore, Now Jérémy notes that not all advisers give themselves this sentence. Nevertheless, even when the robot does not answer exactly to the applicant’s question.

“I used it a little for my part, but in the end I like to what if robots responded job new answer with my words. Similarly, I think it dehumanized. Meanwhile, »»

There was recently a dispute between a applicant and an advisor what if robots responded job about it. Similarly. In addition, The applicant had obtained a copy-pacored IA who did not answer what if robots responded job his questions about VAE ***. and the copied part did not have the same font as the politeness formula. “The use what if robots responded job of AI was obvious” says Jérémy. “The applicant got angry. To use AI, you need a human before, but also a human afterwards. »»

The digital assistant contributes to the control of the applicants

However. Jérémy is not opposed to this new technology, as long as it is properly used. The time saving is obvious. Jérémy evokes the growing quantity of files since the integration of RSA beneficiaries to applicants. What he what if robots responded job new calls his “portfolio” increased by more than a hundred people compared to last year. to reach between 400 and 600 applicants. As a reminder, our department has more than 62,000 job what if robots responded job seekers.

“We are overwhelmed. It is not necessary to intervene only, but it can what if robots responded job help. »»

“Digital assistants”. not exactly qualified as artificial intelligence. are also used at the regional level for the random control of the applicants. in what if robots responded job particular to ensure that they do their job research well. This tool comes to arm a stricter policy since the law for full employment of January 2025. It is nevertheless a human who decides a possible final sanction. Some 600 advisers in the flesh work on control in the region.

“People used to what if robots responded job new have a more lax system for the anpe **,” said the advisor. “Particularly on the famous sanctions which follow three non-responses to an offer. Today, these sanctions are really applied. The algorithm would in particular help what if robots responded job to identify the research of the applicants outside. the France Work platform. such as spontaneous candidates.

An ethical charter to keep what if robots responded job human relations

“We have invested the. subject of artificial intelligence for ten years” comments Anne Danycan. director of France work for the Pyrénées-Orientales. “This is part what if robots responded job of the evolution and transformation of society. »»

The director wishes to reassure the human link which will be maintained. Additionally, “From 2022 we set up an ethical charter. and I believe that we were the first in Europe, at the level of what if robots responded job new public services, to do so. The idea is to work so that humans stay at the center. “After the Charter. an ethical pole was set up, itself backed by an ethical advisory committee, with various profiles: academics, administrators, lawyers …” They what if robots responded job are consulted every three months. We also have an internal committee on the use of artificial intelligence with union organizations. »»

For the director, one of the points of what if robots responded job vigilance is data protection. Nominative information should not transit through AI. Anne Danycan explains that beyond internal practices. it will also be a question of informing users about the changes caused by AI in their professional what. if robots responded job lives.

The train of artificial intelligence at France Work does not stop at these measures. New uses are in experimentation in the Pays de la Loire regions. Center Val-de-Loire, what if robots responded job new before a general deployment at the end of 2025.

With “Match FT”. the robot will exchange with SMS with the applicant to carry out preselections

“It’s called Match FT. I saw it functioning. we were presented to us, and it’s quite stunning,” says Anne what if robots responded job Danycan. This new virtual assistant must simplify the preselection of candidates. A robot will send questions by SMS to the applicant. depending on the answers will integrate it. not into a pool of about what if robots responded job twenty candidates that the advisor can put in. touch with such. such an employer. The whole will prevent the advisor from calling himself, one by one, job seekers to ensure their availability, mobility etc.

“In the experiment, there were 19 minutes for the response time to the first SMS. We gain speed. We had candidates what if robots responded job new who were happy because in less than six hours their applications were sent to the employer. »»

Finally France work will also have “cat FT ECOUT”. With the applicant’s agreement. this intelligence will be activated during agency interview, becoming a third entity in addition to the applicant and the advisor. what if robots responded job Over the discussion. she will be able to provide recommendations, and she will synthesize the exchange at the end.

According to Anne Danycan. all this time won should not impact internal employment at France work but allow advisers what if robots responded. job to get rid of rebarbative tasks. generate advice. “In the questionnaire, 73 % of our agents think that AI has a positive impact on their activities. AI nourishes fantasies. but humans must always stay in the center. the what if robots responded job fact that there is an ethical charter is what if robots responded job new a guarantee. »»

*Borrowed first name
** ANPE: National Agency for Employment. which has become Pôle Emploi then France Work
*** VAE: validation of experience acquired

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Journalist on the Pyrénées-Orientales what if robots responded job since 2011. Philippe joined the editorial staff of Made in Perpignan in the summer of 2025.

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