Coop Banit customers with automatic funds: and Migros?

Customers are increasingly favoring self-check-out boxes to shop at the supermarket, forcing merchants to adapt. Therefore, Coop has decided to change its rules.

Benjamin Weinmann / CH Media

Self-check-out boxes appeared at Coop twelve years ago. Furthermore, They allow customers to scan and pay their purchases themselves. In addition, The retailer thus reacted to one of the greatest annoyances of his customers: the queue often deemed too long. Moreover, at the cash desk with staff.

According to Coop’s spokesperson Anna Berger, practically all Coop supermarkets are now equipped with self-check-out boxes. Similarly, Today they are present almost everywhere. Therefore, from Migros to the shops of the service stations, via Décathlon or the discounters Aldi coop banit customers automatic funds: and Lidl, formerly reluctant to this change.

But Coop changes its rulesas shown in a photo taken by one of our readers in a German -style subsidiary. Furthermore, There has recently been a blue panel that indicates that large purchases with a shopping cart are not allowed. However, at the autonomous funds. Similarly, Only purchases contained in a basket or made with the Passabene self-scanning system are authorized.

New indication for self-check-out boxes in the Coop store in Oberwil (BL).Image: ZVG

Extension to all regions of Switzerland

Coop’s spokesperson confirms that this coop banit customers automatic funds: is not an isolated case. Consequently, The retailer changes the rules concerning self-service boxes throughout Switzerland. Meanwhile, As part of a pilot phase. the system had been tested in certain stores in German -speaking Switzerland and French -speaking Switzerland:

According to Coop, the objective is to increase the comfort of purchase of customers. This measure would optimize the self-check-out offer, which is aimed above all for customers making small purchases.

This should streamline the payment process, explains Anna Berger. Indeed, scanning the articles contained in a shopping cart takes time at the automatic funds.

In other words: customers who have much more coop banit customers automatic funds: than a basket full of items. must fall back on the funds with staff.

Berger specifies that customers are informed as soon as they enter the store:

The flight rate remains secret

Our COOP player. customer, who does not want to be named, is skeptical:

Rather, he suspects Coop to want to fight against the flight rate at self-check-out boxes.

However. the spokesperson contradicts this hypothesis:

It does not reveal how many flights are recorded at the autonomous funds and ensures the attractiveness of traditional funds:

Despite the progression of autonomous funds, Coop would no less staff in its stores than before their introduction.

And how do Migros react? The spokesperson Sarah Reusser claims that the company “continues to give great importance to the freedom of choice” of. its customers. In other words: the company does not plan to implement new regulations. But Sarah Reusser also recalls the basic idea of ​​the self-check-out boxes: “small purchases in particular” can be made quickly. easily. For larger purchases, manual scanners from the Migros Subito system coop banit customers automatic funds: are available at the entrance to many stores, she said.

Translated. adapted from German by Léa Krejci

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