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“It’s compulsory from June 28”: ticket distributors change everywhere in France, customers must adapt

In short
  • 💳 The ATM (DAB) remain essential for cash transactions, representing 43 % of payments in France.
  • 🔊 A new European regulations Impose accessibility features, including vocal instructions and visual customization options.
  • 🏦 Large French banks launch “cash services” to modernize the DAB network, with 7,000 new machines planned by 2026.
  • 🔄 The challenge for banks is to reconcile technological innovation and maintaining a customer service accessible to everyone.

ATMs (DAB) play a crucial role in our daily lives, facilitating access to species, which still represent a significant proportion of transactions in France. While digital payments gain ground, DABs continue to meet an essential need. From June 28, a new rule, imposed by European regulations, transforms the use of these machines in all French banks. This development, which could well redefine our relationship to cash, draws the attention of many observers in the banking sector.

Reinforced accessibility for all users

The new European regulations aims to make automatic ticket distributors more accessible to people with disabilities. From now on, DABs will have to be equipped with vocal instructions and allow the connection of a helmet. This progress in terms of accessibility also includes the personalization of contrasts and the expansion of the text. These features are essential to ensure that all people, regardless of their physical capacities, can use these services independently.

The French Banking Federation (FBF) stresses that the majority of current automata already meet European standards. However, older models may not be in conformity, which raises the question of their update or replacement. Banks have the possibility of leaving these devices in service until their natural replacement. This is an important step towards a more inclusive societywhere banking services are accessible to everyone.

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The transfer of the network of distributors in France

In response to the decrease in cash payments, French banks revise their DAB management strategy. BNP Paribas, Société Générale, Crédit Mutuel and CIC have joined forces to create “cash services”. This project aims to deploy new generation automata capable of distributing tickets and managing deposits of checks and species. By 2026, 7,000 new machines will be created, while 3,000 former distributors will disappear.

The purpose of this initiative is to reduce costs while maintaining a local service. The new machines will recognize the customer’s original bank to avoid additional costs. Banks also provide a specific offer for local authorities, allowing municipalities without agency to offer a financial contact point. This modernization represents a significant change for the French banking landscape.

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Challenges and opportunities for French banks

French banks are at a crossroads, where technological innovation must be aligned with the need to maintain efficient customer service. The pooling of resources in projects such as “cash services” testifies to their ability to adapt to changes. However, each bank also has to face unique challenges, especially in terms of logistics and upgrading their devices.

Investments in these new technologies could allow banks to improve their long -term profitability. However, they must also ensure that these changes do not exclude the most vulnerable customers. The transition to more modern machines must be done smoothly to ensure that no one is left behind.

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An uncertain future for ticket distributors

While banks adopt advanced technologies, the future of DAB raises important questions. With the rise of digital payments, their traditional role could evolve. Banks must therefore reinvent their strategy to adapt to this new era, while meeting the needs of customers who prefer species.

Will the distributors of tickets remain a pillar of financial transactions, or will they become a vestige of the past when we turn to more digital solutions? The answer will depend on the capacity of banks to innovate while preserving accessibility and convenience. While we are advancing in this changing landscape, what new features would you like to see integrated into the automatic distributors of tomorrow?

The author relied on artificial intelligence to enrich this article.

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addison.bailey
addison.bailey
Addison is an arts and culture writer who explores the intersections of creativity, history, and modern societal trends through a thoughtful lens.
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