It has become a reflex for many French people. When we need to make a medical appointment, connect to Doctolib is obvious. Launched over ten years ago, the French health champion has around 80 million patient accounts in three countries, including 45 million in France alone. Like all popular sites, the Doctolib platform is regularly the target of sources. At the start of this summer, she faces a new wave of scams by e-mail and SMS. If the scam is not very sophisticated, it remains devilishly effective and continues to do damage, especially in the elderly and vulnerable.
It all starts with a message received on your smartphone or on your mailbox perfectly imitating the visual of Doctolib. “You benefit from an additional refund of 23 euros pending. Please enter your information via: Mon-coCtolib.com”, requests the SMS. According to the victims, the pretext changes: it can be a question of shifting an appointment or an emergency confirmation so as not to miss the passage with a specialist. Whatever the reason, the objective remains to push you to click on a link leading to a fraudulent site to steal your personal and banking contact details.
Take a few seconds to check the sender
Followed out, Doctolib warned its users against an upsurge in scams on the platform this summer. Regarding SMS, Doctolib recalls that they come “only from the sender ‘Doctolib’, which is displayed on your phone. We will never contact you from a personal number”.
Regarding emails, they all come without exception from the following address: [email protected]. For marketing communications, you can also receive an e-mail from these addresses: [email protected], [email protected] or [email protected]. Each message or email received by Doctolib, have the reflex to check the sender. If a message you press to carry out an action, keep in mind that it is undoubtedly a scam. In this case, never click on the link sent and report the message to [email protected].
