There is a recount
Obviously, for the Rouhard company, the machine has not counted everything. Rather than recounting tickets to the sidewalk opposite the distributor, René Rouhard returns home. “He returned with € 6,750 out of the € 25,000 to depositexplains Delphine Rouhard, his daughter, member of the company. He therefore deposited € 18,250, minus the € 50 ticket refused. The machine therefore swallowed € 18,200. “ The balance of € 10,750 is therefore not credited to the company’s account.
A call on the emergency number on Sunday evening as well as an email remained unanswered. “Batopin’s only reaction was to send us back to BNP Fortis Paribas. The agency of Saint-Georges now depends on Verviers”continues Delphine Rouhard. If the bank has since made a gesture, by crediting the account of € 5,800 to wait (“Why is this sum and how is she calculated?”wonders Delphine Rouhard), the situation seems to be blocked. “Compensation to recognize that there has indeed been an error?”she adds.
The file is closed at Batopin
For Batopin contacted this Monday afternoon by us, “The file is closed and the investigation completed for a weekspecifies Erik Lenoir, his spokesperson. We are limited in the statutes and we have no opinion to issue. We also have no access to the data from the bank. We participated in the survey but we are not a bank. But if the Investigation Bank is that there is a problem. “ And to specify that at the level of distributors, “A recount is made to the National Bank and the totals are compared”.
The bank sends the hot potato to Batopin. A vicious circle to question the honesty of the Rouhard company which filed a double complaint, with the police and with “Ombudsfin”, mediation service for financial services. “Batopin also replied that there was never a machine erroradds Delphine Rouhard. While similar incidents have already occurred twice on the BNP agency distributor in St-Georges. And we had to wait a while to recover our money. “
Still emphasizing that according to RTBF, there are 25 complaints of this type per day. Publications on this dysfunction in daily newspapers, social networks and the television media aroused many reactions denouncing the recurrence of these problems. Batopin and BNP Paribas Fortis refer the ball and the tickets … that Rouhard, she hopes to recover.
