The media coverage will have convinced the company to seriously look into its scenario. Following the publication of Ludivine’s testimony in our columns, this Monday morning, the SNCF resumed contact with our newspaper to announce its intention to reimburse the traveler.
The latter was contacted from Monday, June 23 in the morning. “I was explained to me that the controller had not shown discernment in my case, that there is the rule, and the application of the rule which must be made on a case -by -case basis,” explains this resident of Compiègne, in the Oise.
This Friday, June 20, this 39-year-old mother was verbalized on Friday on a TER Compiègne-Paris train. Accustomed to these journeys for six months, Ludivine, which has rare cancer, feared being late for his chemotherapy appointment at the Curie Institute, in Paris because of a delayed morning train.
“It’s not nice to do that”
She was mounted in another train just before the doors close to being sure of arriving on time. Then, in all good conscience, she had bought her transport title via the application of the SNCF a few minutes later.
But the contravention policy of the National Railway Company is strict: any ticket purchased after the departure of the train is not valid. Despite Ludivine’s explanations, the controller had not wanted to hear anything. Upset by anger, she explained: “It’s not nice to do that. I am very vulnerable, I cried until the train arrived. All day long, I had a headache. »»
“We were very sensitive to the testimony of this traveler”
Contacted, the SNCF then camped on its positions. “Any traveler must carry a valid ticket and be able to justify his reduction. Our chiefs are responsible for applying a clear and equal framework for everyone. »»
Media visibility will ultimately have him changed his mind. “We are attached to what it is applied in a suitable manner to each client, informs the SNCF this Monday afternoon. We were very sensitive to the testimony of this traveler, so after examining her personal situation and the fact that her train was late, we decided not to apply this verbalization. »»
If the thirties appreciates the gesture of reimbursement of her fine, she does not consider herself satisfied. “I asked to publicly condemn the attitude of the controller, but that is not clearly the case,” she sighs. What bothers me is the public message conveyed: the SNCF explicitly endorses the attitude of the controller, this puts me personally in fragility. »»
