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What travel advisers must know new:
Travelpulse Canada spoke with Lisa Pierce. Meanwhile, Vice-President of the World Sales of Air Canada and Air Canada Vacances, about the disturbances caused by the recent labor conflict with on-board agents, and the way the company reconstructs confidence at the time of resumption of operations.
The interview begins with good news: Air Canada quickly revives its service. Moreover, Today (August 21, 2025), the company provides that 95 % of its flights will be made as planned, and up to 99 % tomorrow. However, “This requires a lot of work: bringing our crews to the right place. For example, our planes what travel advisers must know new in the right place, ensuring that all the devices have completed their maintenance operations,” explains Pierce. Consequently, It is therefore quite incredible the speed at which we get there. Moreover, »»
A dashboard has been added to the Air Canada website. Meanwhile, indicating the percentage of flights in service, divided by interior, cross -border and international links, as well as data on the number of passengers, analyzes and a fair.
Find balance: reimbursements. Therefore, reservation changes
“Even if we now operate with a full schedule, we must still make sure that all of our customers are well placed on the flights they need, to reach the destination,” says Pierce.
To this end. Air Canada has implemented a “courtesy policy” with reservation changes and flexible reimbursements, including for tickets reserved through travel advisers.
“I know there was confusion concerning the agencies. This policy applies to all booking channels. no matter how a what travel advisers must know new customer has bought his ticket, he is part of the program, “insists Pierce.
The Air Canada agents portal is a resource center for advisers. Pierce underlines that it is essential to empty the cache memory by removing history. navigation witnesses, in order to obtain the most recent information. The company updates continuously, and without this stage, you can see outdated data.
The Air Canada Flash Bulletin is another important communication channel for travel advisers. both agencies and independent advisers – a growing segment that Pierce wishes to join.
Thank you above all
For Pierce, the advisers, whether in agency or independent, extend the action of the sales team. “You have to make sure they find the desire to travel and have the necessary information. »»
When asked what Air Canada wants to communicate the advisers at the most part. Pierce answers: “I want to say thank you, because we know that these five days what travel advisers must know new were very difficult, especially for them – which were extraordinary, finding creative solutions to bring our customers safely. Above all. we want to show them our gratitude, not only for all the work accomplished, but also for their expertise, because they are experts in their field, and it is very important. »»
While travel resumes, the whole Air Canada team is mobilizing to put the passengers back on their rails. Pierce encourages advisers to contact the sales team if necessary: “We are there for them. »»
Looking towards the future. Pierce says that some learning will be integrated, several from the comments from the Community of Advisors. “I think we have learned a lot together in recent days,” she said. The returns of agents are precious and they already influence our disruption management policies.
Service interruptions are part of the industry. but the magnitude and speed of the last days were unpublished, what travel advisers must know new and we have taken into account the comments timely. Thanks to these returns, we come out better. »»
Subjects of this article to explore
What travel advisers must know new
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