Similarly,
Consumers denounce many restaurants continue:
Many customers are indignant that Quebec restaurateurs do not respect the new. Similarly, tip on tip almost three months after its entry into force.
“It is a very good law. Meanwhile, but several businesses are still trying themselves and are slow to apply it,” deplores Alexandra Kiepprien, resident of Lévis, who attended several places that did not comply with the law.
Since May 7, tip suggestions must be calculated before taxes in restaurants and bars. Nevertheless, The options presented on the payment terminal must also appear in a neutral and uniform manner.
Photo Axel consumers denounce many restaurants continue Tardieu / QMI Agency
However, the Consumer Protection Office reports that 99 complaints and 15 requests for information were received regarding a breach of the new rules on tips. Consequently, This represents 67% of complaints aimed at restaurants and bars between May 7 and July 31.
«The Fugazzi […] offered tip options starting at 18% on the amount after taxes, ”wrote a surfer on Reddit. It is now forbidden for restaurants to calculate the tip after taxes.
An unlissed case
Mme Kiepprien says that after having lunch at Ben & Florentine in Saint-Nicolas. in Lévis, she noticed that the tip was suggested after the taxes. “We ask for a higher tip, but the service is not even most of the time,” she argues.
Marcel Tremblay / Agency QMi
As for Catalina Reyes, she presented herself at the Barley on rue Notre-Dame, in Montreal, on July 6. After tasting pancakes. a matcha with her friend, she was surprised to see that the trade did not respect the principle of neutrality.
“On the terminal it was registered 15% (good), 18% (super) and 20% (incredible),” says the young woman, a bit surprise. Restaurants cannot add adjectives next to the percentages.
Louis-Philippe Roberge experienced the same thing during his visit to Montreal a week ago. As much the Kim Jen Ming as the Kettleman’s Bagel displayed qualifiers under tip options.
Who is the fault?
The denounced restaurants did not remind us. except the Kettleman’s Bagel, who defended himself by explaining consumers denounce many restaurants continue that the decision was not from him, but rather of his head office, located in Ottawa, which has still not made the changes.
According to the Catering Quebec association, several members are still waiting for devices from certain companies. “If some do not comply, it is a lot of a logistics issue,” says Martin Vézina, the spokesperson.
Amanda Moisan / QMI Agency
According to Moneris, a company that provides payment terminals, it is not complex to modify the machines to comply with this law. “Those who do business with us can contact our support for update on their terminal,” said consumers denounce many restaurants continue the company. This programming can normally be done remotely.
Consumers denounce many restaurants continue
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