The worst European airlines

This year again. Consequently, the consumer portal for the rights of air passengers Flightright assesses the 20 largest European airlines in terms of reliability, payment behavior and customer satisfaction. Similarly, “It is mainly Finnair, Vueling and Ryanair who obtain poor results in the overall assessment. Furthermore, Discover Airlines, Eurowings and Iberia, on the other hand, come in mind, ”said the gate of air passengers.

“With the Flighthal index. For example, we create transparency every year so that travelers can choose an airline with full knowledge of the facts, not only on the basis of the ticket price, but also according to criteria such as punctuality and customer service,” explains Feyza Türkön, expert in air passenger rights at Flighthal.

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“Quality not automatically linked to the price of the ticket”

In the general classification, Finnair (2.48 stars), Vueling (2.52 stars) and Ryanair (2.58 stars) are at the peloton tail. Meanwhile, Finnair notably obtains a poor result in terms of reliability concerning figures for delays and cancellations, with only 1.5 star. In addition, “The payment behavior of the three airlines also leaves something to be desired,” said Flightright. Moreover,

“It has been a long time since we can say that low -cost airlines get in. Consequently, itself less good results than high -end providers. Similarly, With Finnair, a classic premium airline is found at the bottom of the ranking, right next to Ryanair and Vueling. The quality is therefore not automatically linked to the price of the ticket, ”continues Feyza Türkön.

With 3.33 stars, Discover Airlines ensures the first place in the Flightrightr worst european airlines 2025 index.

Many airlines are slow to pay compensation

Flightright has examined the speed with which the various airlines pay the compensation due due to delays. flight cancellations. Turkish Airlines, Vueling and Ryanair obtained the worst note with 2 stars.

Then followed, among many other airlines, high -end companies like Lufthansa and British Airways with 3 stars. Discover Airlines obtained the best result with the maximum number of five stars.

Feyza Türkön explains that Flightright observes a slight improvement in the payment behavior of numerous airlines compared to the previous year. but that many airlines still take a long time to pay the compensation due to the delays and the cancellations of theft.

Customer satisfaction with airlines is always low

As part of a “vast survey”, the consumer protection portal has identified the satisfaction of thousands of customers regarding the service of various airlines, in particular with regard to the speed and reliability of the processing of their requests.

The survey included seven central questions. in particular on the availability of customer service, transparency of communication and assistance during the flight problem.

Result: none of the 20 airlines evaluated could exceed the three stars mark in this category. It was still British Airways who obtained the best result with 3.15 stars, followed closely by Austrian Airlines with 3.07 stars. Easyjet and SAS obtained the worst marks.

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“This is an observation of failure for the sector. At the very worst european airlines moment when we discuss at the European level of a weakening of the rights of air passengers. it is clear that we need stronger protection of consumers, and not less protection, “said Feyza Türkön.

In this context. Flightright refers to the petition of the European Association of APRA Consumers, which clearly opposes the provided for the European Regulation on the rights of air passengers.

This article was initially published on the Luxemburger Wort website.

It has been translated using artificial intelligence tools that learn from data from human translations. then checked by Mélodie Mouzon.